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Payroll Services Implementation Consultant - Shawnee, KS or Orlando, FL

Date: Sep 21, 2021

Location: Veritas Prime BPO, KS, US

Company: Veritas Prime

Job Summary:

 

Our Payroll Services Implementation Consultants are responsible for understanding complex client needs and configuring our applications to meet those needs. Duties begin with an in-depth consultative needs analysis which is used to define system setup and configuration which will optimize client time, efficiencies, processes, and reporting. The Implementation Consultant will ensure accurate conversion of payroll and human resource data from clients' previous providers, by balancing converted data to reports and tax returns and work cohesively with clients utilizing system output reports to confirm and test setup. Once data is successfully converted, the Implementation Consultant will provide first level support to our clients until their transition to our Client Services team. Veritas Prime BPO is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.

 

Supervisory Responsibilities:

No direct reports

 

Location: 

Shawnee, KS or Orlando, FL Office

 

Reports To:

Payroll & Tax Manager 

 

Duties/ Responsibilities:

 

•    Responsible for a seamless onboarding experience for complex clients
•    Provide industry leading customer service
•    Use a project management and consultative approach to promote an integrated implementation across all products
•    Conduct introduction calls to verify contracted products, understand client priorities and craft a suggested timeline for the implementation of all products
•    Conduct status calls to answer product questions, collect payroll data for configuration, review data extracted information, confirm company related information and introduce subject matter experts who will assist with higher complexity products
•    Coordinate internally between the client and multiple SAP subject matter experts
•    Facilitate the entry of previous payroll provider data
•    Follow balancing procedures to ensure all converted data is accurate
•    Perform quality assurance checks to ensure all setup work has been completed accurately, review reports and support clients for initial processing of payroll
•    Maintain agency relations to assist with registrations and online access
•    Maintain expert level knowledge of Veritas Prime BPO products and partnerships to ensure clients realize maximum benefit of our system
•    Analyze, interpret, research, and resolve complex payroll, benefit, and human resource policy issues to provide client satisfaction
•    Identify and document potential improvements to Veritas Prime BPO procedures such as training, documentation, and system enhancements to increase client and employee retention and satisfaction
•    Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs
•    Mentor and coach peers as needed
•    Technical and procedural support resource for Implementation
•    Some travel up to 10% required
•    All other duties as assigned.


Requirements:

 

•    Bachelor's degree or an equivalent combination of education and experience required
•    Minimum 3+ years of experience in payroll service bureau, benefits center or as a payroll/HR/Benefits Administrator
•    Expert knowledge of Microsoft Office Suite including advanced in Excel concepts such as Vlookup, ASAP utilities, formulas, and calculations
•    Knowledgeable of payroll related legislative requirements (taxes, withholding orders, etc.)
•    Advanced project management skills
•    Proven knowledge of custom services, GL services and vendor relations


Preferred Skills:

 

•    1+ years of experience in payroll Service Leadership
•    In-depth understanding of the integration of SAP products and services
•    CPP certification preferred
•    PMP certification preferred

 

Soft Skills:

 

•    Proactively generates new ideas, supports change, and solves problems creatively
•    Possesses strong leadership ability
 

Veritas Prime exudes Truth and Excellence is in all aspects of our business including our hiring practices. Veritas Prime is an Equal Opportunity Employer and seeks to have a diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, Veteran status, gender identity, sexual orientation, or other legally protected characteristics. Everyone should have a seat at the table. Veritas Prime is committed to ensuring it has an inclusive workplace for all employees.

 

We believe when we take care of our employees and our customers, we provide the best experience.


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