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Payroll BPO Director - Remote

Date: Oct 8, 2021

Location: Veritas Prime BPO, FL, US

Company: Veritas Prime

 

Job Summary:

 

The BPO Director is a unique and exciting role that will oversee Veritas Prime’s outsourcing services both internally and externally, oversee SAP ECP implementation services and support, support sales efforts, and will maintain our third party relationships. This individual will have extensive experience in the above mentioned areas and will play a key role in growing our BPO practice. This individual will be strategic, driven, and have an entrepreneurial spirit. 

 

Supervisory Responsibilities:

This role will have direct reports.

 

Duties/Responsibilities:

  • Oversee high level operations of Veritas Prime’s outsourcing services.
  • Own the client relationship for outsourcing contracts including client service management, and monitoring delivery and financial performance.
  • Develop best practice outsourcing framework for engagement such as RFI/RFP process, vendor selection, negotiation and migration.
  • Develop a strategic direction to place Veritas Prime’s BPO function as a provider of choice of outsourcing services.
  • Develops tactics to generate new sales with BPO partnerships and industry leading growth models.
  • Collaborate with and advise internal and external stakeholders to understand needs and implement change within the VP BPO.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations for clients.
  • Meets tight deadlines and prioritize’s competing activities and projects.
  • Other responsibilities as it pertains to the role.

 

Required Skills/Abilities:

  • Strong leadership skills. 
  • Excellent communication skills through all levels of the organization.
  • Entrepreneurial spirit.
  • Driven to meet and exceed client expectations.
  • Excellent organization skills.
  • Ability to think outside of the box.
  • Ability to form and foster relationships.
  • Ability to adapt to changes.
  • Ability to coach/mentor.

 

Education and Experience:

  • Bachelor's degree in Business Administration/Accounting/Finance space preferred.
  • At least 8-10 years of relevant experience.
  • Demonstrated results in growing a business or expanding a new market offering segment.
  • Experience in a BPO environment / Application outsourcing / Digital platforms industry domain experience.
  • Experience leading a team.
  • Proficient in MS Office.
  • Experience in implementations required.
  • Experience in SuccessFactors preferred.

 

Physical Requirements:

  • This position requires periods of sitting at a desk and working on a computer.
  • This position will require less than 10% travel.

 

Veritas Prime exudes Truth and Excellence is in all aspects of our business including our hiring practices. Veritas Prime is an Equal Opportunity Employer and seeks to have a diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, Veteran status, gender identity, sexual orientation, or other legally protected characteristics. Everyone should have a seat at the table. Veritas Prime is committed to ensuring it has an inclusive workplace for all employees.

 

We believe when we take care of our employees and our customers, we provide the best experience.


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