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SuccessFactors Client Services Manager- CSM - Remote

Date: Jun 11, 2022

Location: US

Company: Veritas Prime

Veritas Prime specializes in Human Capital Management technology. We are dedicated to providing clients with the best service, focusing on our founding principles: Truth. Excellence. Veritas Prime has deep expertise in the cloud and hybrid consulting space with advisory, design, implementation, and support services.

 

Job Summary:

The Client Services Manager is the key contact for our clients ensuring their needs are being met and help them understand the full potential of our services. This ranges from support for their SuccessFactors needs to individual offerings from Veritas Prime.  They will act as a liaison between the client, solution consultants, and Client Engagement team. 

 

This is a remote position, or you can work from one of our offices in Portland, ME; Shawnee, KS; or Orlando, FL.

 

Duties/Responsibilities:

  • Familiar with client, system, roadmap, environment, culture, plans, etc.
  • Utilize working knowledge of SuccessFactors to help our clients navigate any questions that arise with the system. 
  • Tracking hours usage and recommending appropriate plan moves.
  • Liaison between client and consultants; monitoring all tickets regardless of assignment; Ensuring SLA's are met and product delivered.
  • Develop open and effective channels of communication with each client
  • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction and efficiency; resourcing process
  • Provide status updates.

 

Required Skills/Abilities:

  • Relationship building 
  • Ability to think outside the box
  • Organizational skills
  • Working well with teams both internal and external
  • Excellent internal/external communication skills
  • Critical thinking

 

Education and Experience

  • 5 Years of related experience.
  • SAP SuccessFactors experience required. Must have experience with Employee Central. 
  • Bachelor's Degree preferred. 
  • Experience working with a wide variety of clients.
  • Experience managing multiple clients at the same time.
  • Technical experience working with help desk ticketing systems
  • Experience troubleshooting.
  • SAP SuccessFactors Employee Central Certification preferred. 

 

Veritas Prime exudes Truth and Excellence in all aspects of our business, including in our hiring practices.  Veritas Prime is an Equal Opportunity Employer and seeks to have a diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or other legally protected characteristics. Everyone should have a seat at the table. Veritas Prime is committed to ensuring it has an inclusive workplace for all employees. 


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