Prime Support Lead, Knowledge & Education

We’re seeking an experienced SAP ECP Configuration Consultant who enjoys building clarity, sharing knowledge, and supporting others. This role owns our payroll product knowledge and training ecosystem while leading a small team of direct reports. It’s a great opportunity for someone who has worked in configuration or support and is ready to take on people leadership in a supportive, collaborative environment.

You’ll connect payroll operations, product support, and learning to ensure teams have the right information at the right time to deliver excellent service.

Location:

This is a remote position (within the United States), or you can work from one of our offices in Yarmouth, ME; Shawnee, KS; or Orlando, FL. 

Salary Range:

The salary range for this position will likely be $130,000 - $160,000. However, compensation above or below that range may be offered depending on experience.

What You’ll Do

• Lead and support a team of 4 direct reports, providing guidance, prioritization, and coaching
• Build, organize, and govern a centralized payroll knowledge base (e.g., Confluence/Atlassian)
• Serve as a functional expert for SAP ECP payroll configuration and processing
• Partner with subject matter experts to identify gaps and create clear, accurate content
• Translate complex payroll and configuration topics into accessible articles, job aids, and training materials
• Support onboarding and continuous learning across support, implementation, and service teams
• Collaborate with product, AMS, and implementation teams to keep knowledge current and aligned

What You Bring

• Strong experience as an SAP ECP Payroll Configuration Consultant
• 3–5+ years of hands-on payroll and configuration experience
• Deep understanding of payroll processing, taxes, off-cycles, retroactivity, and controls
• Experience contributing to or managing knowledge bases or documentation
• Clear communicator who can simplify complex concepts
• Interest in—or early experience with—people leadership and team development
• U.S.-based, with the ability to support U.S. payroll stakeholders

Nice to Have

• Previous experience in payroll support, AMS, or BPO environments
• Experience creating training, SOPs, or enablement content
• Familiarity with knowledge governance or content lifecycle practices

What Success Looks Like

• A high-quality, widely used payroll knowledge base
• A supported, engaged team that grows in capability and confidence
• Faster onboarding and fewer repeat questions or escalations
• Strong internal satisfaction with payroll product guidance and leadership

All offers of employment are dependent upon a successful background check.

Veritas Prime exudes Truth and Excellence in all aspects of our business, including in our hiring practices.  Veritas Prime is an Equal Opportunity Employer and seeks to have a diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or other legally protected characteristics. Everyone should have a seat at the table. Veritas Prime is committed to ensuring it has an inclusive workplace for all employees.