Prime Client Engagement Sr. Account Relationship Manager (CEE) - Remote

Job Description

As a Sr. Account Relationship Manager, you will serve as a strategic partner to our clients, acting as the primary point of contact and trusted advisor across their Human Experience Management (HXM) journey. You will be responsible for deepening client relationships, understanding their business objectives, and aligning Veritas Prime’s solutions and services to maximize value realization from their SAP SuccessFactors investment. Your role will be instrumental in driving client success, retention, and growth, while coordinating internal and external resources to ensure world-class delivery and satisfaction

Location: 
This is a remote position (within the United States), or you can work from one of our offices in Yarmouth, ME; Shawnee, KS; or Orlando, FL. 

Salary Range:

The target total compensation range for this position is  $180,000 - $215,000 depending on experience. In some rare cases, compensation below or above that range may be offered. 
  
Supervisory Responsibilities:
This position will not have supervisory responsibilities. 

Duties/Responsibilities:

-Own and manage strategic client accounts throughout their lifecycle, with a focus on retention, adoption, and expansion.
-Lead executive-level conversations with client stakeholders to align on business goals, measure value realization, and ensure continued strategic partnership.
-Develop and execute tailored account plans and cloud governance models, including success metrics, renewal strategy, and growth opportunities.
-Collaborate closely with internal teams (consulting, support, sales, and leadership) to proactively manage deliverables, timelines, and client expectations.
-Provide insights and recommendations on SAP SuccessFactors adoption, roadmap planning, and change management strategies.
-Act as the voice of the client internally—driving resolution of escalations, identifying service delivery gaps, and championing continuous improvement.
-Lead customer enablement and education initiatives to support rollout readiness and long-term system success.
-Track account health, manage renewals, and identify upsell opportunities; support sales with pipeline development and forecasting.
-Maintain a deep understanding of the client landscape—including business structure, technical environment, and cultural factors that influence project success.
-Represent Veritas Prime values—Truth and Excellence—in every interaction, fostering long-term client loyalty and satisfaction.

Required Skills/Abilities

-5+ years of client relationship management or account management experience, preferably in SaaS or HCM technology.
-Strong understanding of SAP SuccessFactors or similar HCM solutions; experience supporting clients through implementation and post-go-live phases.
-Proven ability to build and maintain executive relationships and lead strategic business conversations.
-Excellent verbal and written communication skills, with strong presentation and storytelling abilities.
-High level of initiative, accountability, and emotional intelligence.
-Ability to manage multiple priorities in a fast-paced, client-facing environment.
-Strong problem-solving and critical thinking skills, with a proactive approach to client success.
-Familiarity with cloud delivery models, governance structures, and performance metrics (e.g., KPIs, OKRs).

Education and Experience:

-Bachelor’s degree in Business, Human Resources, Information Systems, or a related field; equivalent experience considered.
-Minimum 5 years of relevant experience in account management, customer success, or consulting in HCM or enterprise SaaS.
-SAP SuccessFactors experience required; certification(s) preferred.
-Experience managing strategic customer engagements and leading cross-functional teams.
 
Physical Requirements:
-This position requires periods of sitting at a desk, standing, and working on a computer.