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BPO Payroll Services Account Manager- Orlando, FL

Date: Jan 18, 2023

Location: Orlando, FL, US

Company: Veritas Prime

Veritas Prime specializes in Human Capital Management technology. We are dedicated to providing clients with the best service, focusing on our founding principles: Truth. Excellence. Veritas Prime has deep expertise in the cloud and hybrid consulting space with advisory, design, implementation, and support services.


We are proud of our culture at Veritas Prime. We support one another, believe in knowledge sharing, encourage professional development, celebrate our successes, and have fun.  (Spoiler: the link brings you to a video from our latest company trip in Costa Rica!)



Job Summary:
As a Payroll Services Account Manager, you will be the lead, responsible for the day-to-day client interaction within assigned client accounts. Once a payroll services client is on board, the Account Manager is the main client point of contact and is the primary internal face for the client. This person assumes overall responsibility for successful client delivery with an emphasis on client satisfaction. Their focus is on communication to and from the client; managing against the scope of services/business requirements, communicating on change orders internally and externally, and generally ensuring that services are being executed in accordance with the agreed-upon statement of work.


Supervisory Responsibilities:
This role will not have direct reports at this time


Orlando, FL (hybrid remote work will be considered on a case by case basis, after an initial 90 day probationary period fully in office)



  • Maintain and grow long-term client relationships, responding to day-to-day client needs.
  • Establishes recurring client meetings and engages resources as appropriate to support governance discussions.
  • Serve as an internal advocate for client processes and requirements, coordinating with multiple internal groups to identify and meet client needs.
  • Develop client account management plan(s).
  • Develop action plans for clients that may slip below the minimum performance thresholds/targets.
  • Resolve escalations by working with internal operations and external providers in obtaining and understanding root cause analysis and corrective action for complex or non-routine situations.
  • Depending on client needs, deliver transparent and timely communications to client stakeholders concerning process risk, proposed changes, strategic needs, and opportunities for best-in-class performance. Lead and course-correct based on agreed direction.
  • Manage response to or handling of client inquiries/requests via HMC (Case Management) ensuring that it is timely and accurate.
  • Coach and mentor payroll processing analysts and provide information, guidance, and direction on client-specific processes and procedures.
  • Foster relationships with internal teams - tax services, support, and finance team members.
  • Initiate, lead and/or actively participate in special projects that meet the needs of customers, enhance efficiencies, and streamline department processes and procedures.
  • Manage new client onboarding / operational readiness, engaging subject matter experts as appropriate to execute activities.
  • Manage Year-End Process and reporting.
  • Oversee quality control measures.
  • Facilitate audits by providing records and documentation to auditors.
  • Share best practices within the payroll services department.
  • Develop and maintain standard operating procedures.
  • Participate in cross-functional teams and may lead meetings.
  • Deliver status reports and presentations as necessary.
  • Provide support as needed with payroll processing activities.


Required Skills/Abilities:

  • Excellent communication skills.
  • Excellent organization skills.
  • Demonstrated customer service skills and attention to detail
  • Strong work ethic 
  • High degree of professionalism
  • Ability to work in a team environment
  • Strong problem solving/analytical skills
  • Reliable and self motivated


Education and Experience:

  • Knowledge of payroll concepts, statutory practices, and procedures.
  • Experience in project management and change management is preferred.
  • Working knowledge of SAP / HRIS is preferred.
  • A degree in accounting, business, or a related field.
  • Must have experience in payroll/tax or similar roles.
  • Proficient in using MS Excel (spreadsheets, v-lookups, and pivot tables).
  • Outsourced payroll experience is a plus


Physical Requirements:

  • This position requires periods of sitting at a desk and working on a computer.



Interested in this position, but aren’t sure you’re qualified?  Apply anyway!  We are a growing organization and frequently create new roles and opportunities.  Even if we don’t have a position that meets your qualifications and experience at this time, we might in the near future.



All offers of employment are dependent upon a successful background check.


Veritas Prime exudes Truth and Excellence in all aspects of our business, including in our hiring practices.  Veritas Prime is an Equal Opportunity Employer and seeks to have a diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or other legally protected characteristics. Everyone should have a seat at the table. Veritas Prime is committed to ensuring it has an inclusive workplace for all employees. 

Nearest Major Market: Orlando

Job Segment: Payroll, BPO, Account Manager, Project Manager, Finance, Operations, Sales, Technology