EC Payroll Lead Consultant

Veritas Prime specializes in Human Capital Management technology. We are dedicated to providing clients with the best service, focusing on our founding principles: Truth. Excellence. Veritas Prime has deep expertise in the cloud and hybrid consulting space with advisory, design, implementation, and support services.

We are proud of our culture at Veritas Prime. We support one another, believe in knowledge sharing, encourage professional development, celebrate our successes, and have fun. 

We are seeking an experienced BPO AMS Employee Central Payroll Lead to join our Payroll BPO organization. This senior role is responsible for leading configuration support, troubleshooting, and operational excellence across a portfolio of Employee Central Payroll (ECP) customers.

You will act as a functional expert for production support, triage escalations, mentor consultants, and ensure timely and accurate delivery of payroll configuration services. This role is ideal for someone with deep SAP USA payroll expertise, strong customer-facing skills, and experience working in a BPO or multi-tenant AMS environment.

🎯 Key Responsibilities

Customer Support of Configuration

• Lead day-to-day functional support for multiple ECP customers in a managed services environment.

• Analyze, configure, and test payroll changes (wage types, schemas, PCRs, tax configuration, off-cycle processing, retro rules).

• Own escalated tickets requiring senior-level expertise and ensure timely resolution within SLA.

• Review recurring defects and recommend preventive configuration or process changes.
  
  

Operational Leadership

• Serve as a senior escalation point for AMS consultants during triage rotations.

• Guide ticket assignment, complexity evaluation, and root-cause analysis.

• Identify any configuration issues which would be best serviced via a project.

• Maintain high-quality documentation and ensure all solutions follow internal standards.
  
  

Team Mentorship

• Train and mentor junior support analysts.

• Help refine AMS processes, triage playbooks, and knowledge-base content.

• Support continuous improvement initiatives within the payroll BPO.
  
  

💼 Required Experience

Technical / Functional Background

• 10+ years of SAP HCM Payroll or Employee Central Payroll experience.

• Strong understanding of USA payroll, schemas, PCRs, tax models, off-cycles, garnishments, and retro calculations.

• Experience supporting ECP in a multi-customer or BPO environment strongly preferred.

• Comfortable working across multiple systems, environments, and customers.

• Hands-on experience with transport management and payroll testing cycles.
  
  

Soft Skills & Competencies

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Able to simplify complex payroll issues for internal teams.

• Highly organized; able to prioritize multiple requests simultaneously.

• Customer-service mindset with a focus on stability and accuracy in payroll.
  
  

 Preferred Qualifications

• Experience with SAP BSI Tax Factory, off-cycle processes, and Payroll Control Center (PCC).

• Prior leadership experience in AMS or support teams.

• Experience working with ticketing systems (ServiceNow, Jira, etc.).

• Functional understanding of Employee Central integrations.

• Bachelor’s degree or equivalent professional experience.
  
  

All offers of employment are dependent upon a successful background check.

Veritas Prime exudes Truth and Excellence in all aspects of our business, including in our hiring practices.  Veritas Prime is an Equal Opportunity Employer and seeks to have a diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or other legally protected characteristics. Everyone should have a seat at the table. Veritas Prime is committed to ensuring it has an inclusive workplace for all employees.